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Question

Difficulty: EasyCourse of Action

Statement: A technical glitch in a municipal corporation's online property tax portal resulted in erroneous double deductions from thousands of citizens' bank accounts, causing public grievance and protests outside the administrative office.

Courses of Action:
I. The municipal corporation should set up a dedicated helpdesk and initiate an automated refund process for the excess deducted amounts within a specified timeframe.
II. The municipal corporation should permanently shut down all digital tax collection portals and mandate that all future payments be made in cash at physical counters.

Which of the courses of action logically follow(s) from the statement?

  1. Only I followsAnswer
  2. B
    Only II follows
  3. C
    Either I or II follows
  4. D
    Neither I nor II follows
  5. E
    Both I and II follow

Answer

Only course of action I follows.
The first course of action directly addresses the financial grievance caused by the technical error through a structured and time-bound refund procedure. Conversely, the second course of action is an extreme measure that destroys digital public services due to a fixable technical issue. Therefore, only the first course of action follows logically.

Step-by-Step Solution

1
Analyze the problem in the statement
Identified a software-driven double deduction error affecting citizens paying property tax online.
Understanding the precise nature and scope of the issue is necessary to evaluate administrative responses.
2
Evaluate Course of Action I
Valid course of action.
Creating a dedicated helpdesk and facilitating automated refunds directly resolves the excess charge grievance in a practical, reasonable manner.
3
Evaluate Course of Action II
Invalid course of action.
Permanently banning digital transactions introduces long-term operational inefficiency and represents an extreme administrative measure rather than a logical bug fix.

Key Concept

Evaluation of Courses of Action in Administrative Problem-Solving
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Topics

Course of Action

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