During an administrative review of urban flood preparedness, a Municipal Commissioner observes several communication bottlenecks between field supervisors and the central control room. Which of the following statements correctly classify the barriers to effective communication in this scenario?
- Preconceived biases of senior leadership that lead to selective filtering of field reports represent a psychological barrier.Answer
- BHigh acoustic noise from emergency radio equipment distorting verbal instructions represents a psychological barrier.
- Complex technical jargon and specialized administrative acronyms in the emergency manual causing misinterpretation represent a semantic barrier.Answer
- DA department head using harsh personal reprimands under the guise of firm assertive communication during crisis meetings represents a paralinguistic barrier.
Answer
The correct classifications are the statements identifying cognitive biases as psychological barriers and specialized technical jargon as semantic barriers.
The correct options accurately pair administrative communication hindrances with their established categories: internal cognitive filtering is a psychological barrier, and ambiguous or specialized technical terms constitute a semantic barrier.
Step-by-Step Solution
Key Concept
Classification of Communication Barriers (Psychological, Physical, Semantic, and Interpersonal)
Estimated Time:1m 30s