In public administration, effective communication is essential for policy implementation, yet various barriers frequently impede message transmission across administrative levels. Match the types of communication barriers listed in List-I with their corresponding administrative scenarios in List-II. Which of the following represents the correct set of pairings?
- Semantic BarrierA circular issued to field officers containing dense technical and legal jargon that causes conflicting interpretations of procedural rules.
- Psychological BarrierA senior officer disregarding critical field reports due to pre-existing personal mistrust and selective perception regarding the reporting subordinate.
- Organizational BarrierSignificant delay and distortion of policy guidelines caused by transmission through multiple rigid scalar chain levels and bureaucratic channels.
- Physical BarrierHigh acoustic disturbance from ongoing road work outside the municipal hall interfering with public hearing proceedings.
Answer
Semantic Barrier pairs with technical jargon causing conflicting interpretations; Psychological Barrier pairs with senior officer mistrust and selective perception; Organizational Barrier pairs with rigid scalar chain delays and distortion; Physical Barrier pairs with acoustic disturbance during public hearings.
The correct answer accurately pairs each theoretical barrier with its administrative context: language ambiguity aligns with semantic barriers, interpersonal bias and mistrust align with psychological barriers, multi-tiered bureaucratic delay aligns with organizational barriers, and environmental sound disturbance aligns with physical barriers.
Step-by-Step Solution
Key Concept
Classification and Identification of Communication Barriers in Public Administration
Estimated Time:1m 30s