During an administrative training program on effective public service delivery, participants evaluate different communication breakdowns occurring in government offices. Which of the following statements correctly classify the specific barriers to effective communication? Select all correct options.
- Pre-existing mistrust between a speaker and the audience acts as a psychological barrier to communication.Answer
- BLoud machinery noise outside a community hall during an official briefing is classified as an internal psychological barrier.
- Excessive technical jargon used in public administrative notices that confuses citizens constitutes a semantic barrier.Answer
- DA speaker raising their vocal pitch and modulation to emphasize urgency is classified as a kinesic barrier.
Answer
The correct options are those stating that pre-existing mistrust acts as a psychological barrier and that excessive technical jargon constitutes a semantic barrier.
Pre-existing mistrust is correctly identified as a psychological barrier because it involves internal mental and emotional attitudes that obstruct objective listening. Similarly, using specialized technical jargon in public communication creates a semantic barrier because the receiver cannot decode the encoded linguistic symbols.
Step-by-Step Solution
Key Concept
Classification of Communication Barriers (Psychological, Physical, Semantic, and Paralinguistic)