Match the types of communication barriers listed in List-I with their corresponding administrative scenarios in List-II.
- Semantic BarrierA municipal clerk misinterprets a policy circular because it contains specialized legal terminology and high-level technical jargon.
- Psychological BarrierA field supervisor dismisses critical safety feedback from a newly appointed inspector due to deep-seated personal mistrust and defensive bias.
- Organizational BarrierA junior assistant avoids reporting an operational discrepancy to the District Magistrate owing to rigid hierarchical status barriers and fear of penalty.
- Physical BarrierAn urgent telephonic briefing between disaster response units is disrupted by heavy rainfall noise and unstable network connectivity.
Answer
Semantic Barrier matches with the scenario involving technical legal jargon; Psychological Barrier matches with the scenario involving personal mistrust and bias; Organizational Barrier matches with the scenario involving rigid hierarchy and fear of penalty; Physical Barrier matches with the scenario involving network connectivity issues and environmental noise.
Each type of communication barrier is matched to its defining characteristic in an administrative context: Semantic barriers concern language and jargon; Psychological barriers concern emotional states and interpersonal trust; Organizational barriers concern structural hierarchy and formal protocol constraints; Physical barriers concern environmental noise and communication medium failures.
Step-by-Step Solution
Key Concept
Classification of Communication Barriers in Public Administration