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Difficulty: EasyBarriers to Effective Communication

During a departmental review meeting, a senior officer dismisses a constructive proposal presented by a colleague primarily due to a past personal grievance, failing to evaluate the actual content of the message. Which category of communication barrier does this situation represent?

  1. Psychological barrierAnswer
  2. B
    Environmental physical barrier
  3. C
    Paralinguistic barrier
  4. D
    Aggressive communication barrier

Answer

Psychological barrier
Psychological barriers occur when a person's emotions, pre-conceived notions, status consciousness, or personal biases interfere with the encoding or decoding of a message. Dismissing a valid idea purely because of a past personal grievance directly demonstrates selective listening and psychological filtering.

Step-by-Step Solution

1
Analyze the cause of communication breakdown in the scenario
The breakdown occurs because the receiver's personal bias and past grudge prevent objective processing of the sender's message
Identifying the root source of distortion determines the barrier category
2
Classify the identified cause under communication barrier types
Pre-conceived notions, emotional state, and personal biases are classified as psychological (or emotional) barriers
Psychological barriers arise from the mental state and attitudes of the communicator or receiver

Key Concept

Psychological Barriers in Communication
Estimated Time:45s
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Topics

Barriers to Effective Communication

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