During an administrative audit of an automated Public Distribution System (PDS) implementation in a district, an officer analyzes several communication breakdowns between headquarters, field inspectors, and beneficiaries. Which of the following observations correctly identify the specific barriers to effective communication present in this scenario?
- Field inspectors misinterpreting the technical directive 'de-duplication of beneficiary accounts' as an instruction for 'immediate cancellation of marginal cardholders' due to specialized administrative terminology represents a semantic barrier.Answer
- A junior inspector intentionally withholding reports regarding biometric point-of-sale device failures out of fear of receiving an adverse entry in their annual performance appraisal represents an organizational barrier.Answer
- CSevere radio static and intermittent network disconnects during field transmissions between inspectors and the control room being classified as a psychological barrier of cognitive filtering.
- DA district officer maintaining a calm posture and using firm, direct language to enforce statutory eligibility criteria against an uncooperative dealer being classified as an aggressive communication barrier.
Answer
The correct observations are the statement identifying technical terminology misinterpretation as a semantic barrier and the statement identifying fear of hierarchical appraisal penalties as an organizational barrier.
The correct choices accurately categorize communication impediments: misinterpreting technical terms is a semantic barrier caused by language coding, while withholding information due to fear of administrative authority and appraisal consequences is an organizational barrier driven by hierarchy.
Step-by-Step Solution
Key Concept
Classification of Communication Barriers (Semantic, Organizational, Physical, Psychological)