A technician is troubleshooting a Windows 11 workstation where a custom line-of-business inventory application frequently freezes during database synchronization. Place the following diagnostic and remediation steps in the correct sequential order to analyze the active frozen state, inspect crash logs, review system stability history, and repair operating system files.
- 1Open Task Manager, locate the unresponsive inventory application process, right-click it, and select Analyze Wait Chain to check for blocked threads or process dependencies.
- 2Open Event Viewer and navigate to Windows Logs > Application to examine Event ID 1002 (Application Hang) details and identify the faulting module name.
- 3Launch Reliability Monitor to check the system stability index and correlate application crash dates with recently installed Windows updates or hardware drivers.
- 4Open Command Prompt with elevated administrator privileges and run sfc /scannow to locate and repair corrupted system files.
Cevap
The correct troubleshooting order begins with analyzing the active process wait chain in Task Manager, followed by inspecting Event Viewer application hang logs, checking Reliability Monitor for system change history, and finally running System File Checker to repair corrupted operating system files.
The correct troubleshooting sequence follows the standard CompTIA methodology: gather live diagnostic data first (Task Manager Analyze Wait Chain), review application event log specifics (Event Viewer Event ID 1002), review timeline correlation with recent updates (Reliability Monitor), and perform file integrity repair (sfc /scannow).
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Anahtar Kavram
Methodological Troubleshooting of Windows Performance and Application Hangs