A user reports that a specialized accounting application on a Windows 11 workstation crashes unexpectedly every time a monthly summary report is generated. The application closes immediately upon completion of data compilation without displaying an on-screen error message. Which TWO of the following initial diagnostic actions should a technician perform to isolate and investigate the root cause of these application crashes? (Select TWO.)
- Review Reliability Monitor to correlate the timeline of application failures with recent updates, patches, or driver installations.Cevap
- BPerform an immediate operating system reinstallation to ensure corrupted system files and registry keys are wiped.
- Examine Windows Event Viewer Application logs for Event ID 1000 entries to identify the faulting application name and module path.Cevap
- DExecute chkdsk C: /r from an elevated Command Prompt to scan and repair 32-bit application installation directories.
Cevap
The correct actions are reviewing Reliability Monitor to correlate failures with recent system updates, and examining Windows Event Viewer Application logs for Event ID 1000 to identify the faulting module.
Analyzing system stability history in Reliability Monitor helps determine if recent software updates coincide with the crashes. Checking Event Viewer Application logs for Event ID 1000 provides the specific faulting application executable and faulting DLL module, allowing targeted troubleshooting.
Adım Adım Çözüm
Anahtar Kavram
Application Crash Diagnosis and Log Analysis