Examkin

Soru

Zorluk: OrtaTroubleshooting Windows Performance and Application Crashes

A technician is troubleshooting a Windows 11 workstation where a local database indexing tool crashes during file export operations. Performance Monitor displays an Avg. Disk Queue Length of 8.58.5 on the C:C: drive, with Task Manager indicating 100%100\% Disk Active Time while CPU and Memory utilization remain below 30%30\%. Additionally, Event Viewer logs multiple Event ID 51 (paging operation warning) entries. Which of the following actions should the technician take first to resolve the application crashes?

  1. Run chkdsk C: /r to check for and repair bad physical sectors on the storage drive.Cevap
  2. B
    Launch System Configuration (msconfig) to perform a clean boot by disabling non-Microsoft services.
  3. C
    Open Indexing Options in Control Panel and select the option to rebuild the search index.
  4. D
    Modify the application's executable properties to run in Windows 8 compatibility mode.

Cevap

Run chkdsk C: /r to check for and repair bad physical sectors on the storage drive.
An Avg. Disk Queue Length continuously above 2.02.0 per drive, combined with 100%100\% Disk Active Time and low CPU/RAM usage, indicates that the storage sub-system is the primary bottleneck. Event ID 51 in Windows Event Viewer explicitly warns of paging operation errors during data transfers between physical RAM and pagefile.sys on disk. Running the command to check and repair bad sectors on the disk identifies bad storage clusters, relocates data, and fixes disk-level read/write failures causing the application crash.

Adım Adım Çözüm

1
Analyze the reported metrics in Performance Monitor and Event Viewer.
An Avg. Disk Queue Length of 8.58.5 (well above the normal threshold of 22 per spindle/drive) combined with 100%100\% Disk Active Time indicates a major storage disk I/O bottleneck. Event ID 51 specifically logs warnings during paging operations between physical RAM and pagefile.sys.
Identifying the bottleneck source prevents unnecessary OS reinstallation or software reconfiguration.
2
Correlate disk queue metrics with application crash symptoms.
When virtual memory requests time out due to disk read/write failures, applications attempting high disk I/O fail to respond and crash.
Paging file corruption or physical bad sectors on the disk block memory allocation, causing the indexing tool to crash.
3
Select the appropriate command-line repair tool for storage hardware sector recovery.
Executing chkdsk C: /r scans the disk surface, locates bad sectors, and attempts to recover readable data from affected sectors.
The /r switch includes all functionality of /f and specifically isolates bad sectors to resolve paging read/write failures.

Anahtar Kavram

Troubleshooting Storage Bottlenecks and Virtual Memory Paging Errors
Bu soruyu puanla

Konular

Troubleshooting Windows Performance and Application Crashes

Bu konudan daha fazla soru