Examkin

Soru

Zorluk: ZorTroubleshooting Windows Performance and Application Crashes

A Windows 11 Pro desktop user reports that a proprietary line-of-business inventory application crashes immediately upon startup. Task Manager shows temporary 100% CPU utilization spikes caused by Windows Error Reporting (werfault.exe). An inspection of the Event Viewer Application log reveals Event ID 1000 with an exception code of 0xc0000005, citing a faulting module named InventoryCore.dll located within the application's installation folder. Which of the following actions should the technician take FIRST to resolve this crash while preserving application settings and user data?

  1. Perform an application repair installation using the software installer or Control Panel.Cevap
  2. B
    Execute sfc /scannow from an elevated command prompt to repair the faulting module.
  3. C
    Boot the workstation into Safe Mode with Networking and run dism /online /cleanup-image /restorehealth.
  4. D
    Rebuild the Windows Search Indexing Catalog and expand the system page file size.

Cevap

Perform an application repair installation using the software installer or Control Panel.
The diagnostic evidence indicates a specific application file crash (Event ID 1000 pointing to InventoryCore.dll inside the app's folder). Performing an application repair installation directly targets the corrupted application files, restoring the missing or damaged DLL while maintaining user data and application settings.

Adım Adım Çözüm

1
Analyze diagnostic evidence from Event Viewer and Task Manager.
Event ID 1000 and exception code 0xc0000005 (Access Violation) pinpoint a crash originating specifically within a third-party application DLL (InventoryCore.dll) in the application directory.
Identifying whether corruption is system-wide or limited to a single application prevents unnecessary operating system repair procedures.
2
Select the least intrusive and most targeted remediation method.
Executing an application repair installation re-copies missing or damaged application binaries.
Repair installations target only the program's files while preserving user configurations and avoiding operating system modifications.

Anahtar Kavram

Isolating and resolving application crashes caused by corrupted application-specific binaries using targeted repair procedures.
Tahmini Süre:2m 0s
Bu soruyu puanla

Konular

Troubleshooting Windows Performance and Application Crashes

Bu konudan daha fazla soru