Examkin

Soru

Zorluk: OrtaTroubleshooting Windows Performance and Application Crashes

A helpdesk technician is troubleshooting a Windows 11 desktop where a critical inventory management application closes unexpectedly every afternoon. To determine the root cause without waiting for another crash to occur, the technician needs to review historical stability trends, application failure dates, and Windows update installations over the past month in a single graphical summary view. Which tool should the technician launch?

  1. Reliability MonitorCevap
  2. B
    Performance Monitor
  3. C
    Resource Monitor
  4. D
    Component Services

Cevap

Reliability Monitor is the correct tool because it aggregates system stability metrics, application crashes, hardware failures, and software changes into a clear daily and weekly timeline.
Reliability Monitor provides a user-friendly graphical timeline showing daily system stability index scores (ranging from 1 to 10), software installation history, driver updates, and application crash events, allowing technicians to correlate crashes with recent system changes.

Adım Adım Çözüm

1
Identify the technician's primary diagnostic objective.
The requirement is to review historical trends, application crash dates, and system change history in a unified interface.
Tracking patterns over time helps correlate software crashes with recent updates or environmental changes.
2
Evaluate available Windows administrative tools against the requirement.
Reliability Monitor (perfmon /rel) displays the System Stability Index graph alongside historical logs of application faults and system updates.
Other tools like Resource Monitor or Performance Monitor capture real-time resource utilization rather than aggregated historical crash timelines.

Anahtar Kavram

Using Reliability Monitor to track historical application crashes and system stability trends in Windows
Tahmini Süre:1m 0s
Bu soruyu puanla

Konular

Troubleshooting Windows Performance and Application Crashes

Bu konudan daha fazla soru