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Difficulty: EasyAWS Support Plans

A startup is deploying a web application to production and requires 24/7 access to AWS Cloud Support Engineers via phone and chat. Which AWS Support plan is the minimum plan that meets these requirements?

  1. A
    Basic
  2. B
    Developer
  3. C
    Enterprise
  4. BusinessAnswer

Answer

Business
The Business Support plan is the minimum support tier that provides 24/7 technical support access via phone, chat, and email from cloud support engineers. This fits the startup's requirements for production workloads without requiring the higher-cost Enterprise-level plans.

Step-by-Step Solution

1
Analyze the technical support channels and availability requirements.
The startup requires 24/7 access via phone and chat.
This establishes the minimum communication channels and availability needed to evaluate support plans.
2
Evaluate the AWS Support plans against these requirements to identify the minimum option.
The Basic plan has no technical support. The Developer plan is business-hours email only. The Business plan provides 24/7 phone, chat, and email support, making it the minimum tier to fulfill the requirements.
Comparing requirements against the capabilities of each AWS Support tier determines the correct minimum plan.

Key Concept

AWS Support Plans
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Topics

AWS Support Plans

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