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Difficulty: MediumAWS Support Plans

A startup is launching a new customer-facing application on AWS and requires 24/7 access to technical support via phone and chat. Additionally, they need a response time of less than 1 hour if their production environment experiences a complete outage. They want to minimize costs and do not need Technical Account Manager (TAM) services. Which AWS Support plan is the most cost-effective option that meets these requirements?

  1. A
    Basic Support
  2. B
    Developer Support
  3. Business SupportAnswer
  4. D
    Enterprise On-Ramp Support

Answer

Business Support
Business Support is the correct choice because it is the minimum support tier that provides 24/7 phone, email, and chat access to AWS Cloud Support Engineers, along with an SLA of under 1 hour for production system down cases, without charging for Technical Account Manager (TAM) services.

Step-by-Step Solution

1
Analyze the customer's support requirements.
The requirements are 24/7 phone and chat technical support, under 1 hour response time for production outages, minimal cost, and no Technical Account Manager (TAM) services.
This establishes the constraints needed to filter out the incorrect support tiers.
2
Evaluate the AWS Support plans against the requirements.
Basic has no technical support. Developer has email support during business hours only. Business offers 24/7 phone/chat and a 1-hour response time SLA for production down. Enterprise On-Ramp and Enterprise include TAM services and are more expensive.
This determines the most cost-effective plan that matches all constraints.

Key Concept

AWS Support Plans features, response times, and cost-effectiveness
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Topics

AWS Support Plans

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