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Difficulty: HardAWS Support Plans

A company is preparing to launch a critical web application on AWS and requires technical support with a response time of less than 30 minutes for business-critical system outages. Additionally, they need proactive operational reviews and assistance with launch planning (Infrastructure Event Management) included in their plan. They want access to a team of Technical Account Managers (TAMs) to coordinate their support needs but do not require a dedicated TAM. Which is the minimum AWS Support plan that meets these requirements?

  1. A
    Developer
  2. B
    Business
  3. Enterprise On-RampAnswer
  4. D
    Enterprise

Answer

Enterprise On-Ramp
Enterprise On-Ramp is the minimum support plan that satisfies all criteria. It provides a response time of less than 30 minutes for business-critical system down cases, includes access to a pool of Technical Account Managers (TAMs) for operational and architectural guidance, and includes Infrastructure Event Management (IEM) for launch planning.

Step-by-Step Solution

1
Analyze the required SLA response times for business-critical outages.
The requirement specifies a response time of less than 30 minutes. Business Support has a 1-hour SLA, Developer has a 12-hour business day SLA, Enterprise On-Ramp has a 30-minute SLA, and Enterprise has a 15-minute SLA. This narrows the choices to Enterprise On-Ramp and Enterprise.
To determine which support plans meet the speed of support required for critical issues.
2
Compare the Technical Account Manager (TAM) and event support requirements against the remaining support plans.
The requirement specifies access to a pool of TAMs (not a dedicated/designated TAM) and included Infrastructure Event Management (IEM). Enterprise On-Ramp provides a pool of TAMs and includes IEM. Enterprise provides a dedicated TAM, which exceeds the pool requirement.
To find the most cost-effective (minimum) plan that fulfills the management and event planning criteria.

Key Concept

AWS Support Plans
Estimated Time:1m 30s
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Topics

AWS Support Plans

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