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Question

Difficulty: EasyAWS Support Plans

A company is planning to migrate its workloads to AWS and requires a dedicated Technical Account Manager (TAM) to provide proactive guidance and coordinate operational reviews. Which AWS Support plan is the minimum tier that includes a dedicated TAM?

  1. A
    Developer Support
  2. B
    Business Support
  3. C
    Enterprise On-Ramp Support
  4. Enterprise SupportAnswer

Answer

Enterprise Support
The Enterprise Support plan is the minimum tier that provides a dedicated Technical Account Manager (TAM). The TAM acts as a designated point of contact to help manage environments, coordinate operational reviews, and provide proactive architectural advice.

Step-by-Step Solution

1
Identify the primary requirement in the scenario.
The company requires a dedicated Technical Account Manager (TAM).
This establishes the core service feature that needs to be evaluated against the plans.
2
Evaluate the TAM availability across AWS Support plans.
Developer and Business plans have no TAM access. Enterprise On-Ramp offers a pooled TAM. Enterprise Support offers a dedicated TAM.
This identifies which plans fulfill the requirement of having a dedicated TAM resource.
3
Determine the minimum plan that satisfies the dedicated TAM requirement.
Enterprise Support is the only plan from the options that includes a dedicated TAM.
This confirms the correct minimum support plan tier.

Key Concept

AWS Support Plan Tiers and Features
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Topics

AWS Support Plans

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