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Difficulty: MediumAWS Support Plans

An organization is evaluating AWS Support plans for its production workloads. The operations team requires 24/7 technical support access via phone and chat, but the organization's budget cannot accommodate a plan that provides a designated Technical Account Manager (TAM). Which of the following AWS Support plans meet these requirements? (Select TWO)

  1. BusinessAnswer
  2. Enterprise On-RampAnswer
  3. C
    Enterprise
  4. D
    Developer
  5. E
    Basic

Answer

The Business and Enterprise On-Ramp support plans meet the requirements.
The Business and Enterprise On-Ramp support plans both offer 24/7 access to Cloud Support Engineers via phone and chat. Furthermore, neither plan includes a designated Technical Account Manager (the Business plan has no TAM support, and the Enterprise On-Ramp plan provides access to a pooled TAM resource rather than a designated one).

Step-by-Step Solution

1
Identify the support channel requirements.
The organization requires 24/7 phone and chat support. This rules out the Basic and Developer support plans, which do not offer 24/7 phone or chat support.
Developer support only offers business-hours email access, while Basic support offers no technical support.
2
Identify the Technical Account Manager (TAM) constraints.
The organization cannot accommodate a designated TAM. This rules out the Enterprise support plan, which includes a designated TAM.
Enterprise On-Ramp provides access to a pool of TAMs (not a designated TAM), and the Business plan does not provide any TAM access, satisfying the constraint.

Key Concept

AWS Support Plans tiers and features
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Topics

AWS Support Plans

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