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Difficulty: EasyAWS Support Plans

A company wants to understand the support limitations of the lower-tier AWS Support plans. Which two AWS Support plans offer 24/7 access to billing and account support, but do not include 24/7 access to technical support engineers? (Select TWO.)

  1. BasicAnswer
  2. DeveloperAnswer
  3. C
    Business
  4. D
    Enterprise On-Ramp
  5. E
    Enterprise

Answer

The Basic and Developer support plans.
All AWS Support plans, including the Basic and Developer plans, offer 24/7 billing and account support. However, neither the Basic plan (which has no technical support) nor the Developer plan (which restricts technical support to business hours via email) offers 24/7 technical support.

Step-by-Step Solution

1
Analyze the customer service and billing support availability for all AWS Support plans.
All AWS Support plans (Basic, Developer, Business, Enterprise On-Ramp, Enterprise) provide 24/7 access to customer service and billing support.
This is a baseline feature included across all AWS Support tiers.
2
Analyze the technical support availability and hours for each tier.
Basic support offers no technical support. Developer support offers business-hours email access to Cloud Support Associates. Business, Enterprise On-Ramp, and Enterprise support plans offer 24/7 access to Cloud Support Engineers via phone, email, and chat.
To identify which plans do not include 24/7 technical support.
3
Select the plans that meet both criteria (24/7 billing support but no 24/7 technical support).
The Basic and Developer plans match this description.
To arrive at the final correct options.

Key Concept

AWS Support Plans features and limitations
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Topics

AWS Support Plans

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