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Difficulty: EasyAWS Support Plans

A startup is setting up a non-production environment on AWS and needs technical support. The startup requires business-hours email access to support associates for one primary contact, along with general architectural guidance. What is the minimum AWS Support plan that will meet these needs?

  1. A
    Basic
  2. DeveloperAnswer
  3. C
    Business
  4. D
    Enterprise On-Ramp

Answer

Developer
The Developer support plan is the lowest-cost tier that meets all the startup's criteria. It provides business-hours email support with a response time of less than 24 business hours for general guidance, general architectural guidance, and allows one primary contact to open cases.

Step-by-Step Solution

1
Analyze the customer's requirements.
The requirements are: business-hours email access to support associates, general architectural guidance, and support for one primary contact.
Understanding the specific access channels and guidance type helps narrow down the AWS Support plan tiers.
2
Compare requirements against the AWS Support plans.
The Basic plan has no technical support. The Developer plan provides business-hours email support and general architectural guidance for one primary contact. The Business and Enterprise plans provide 24/7 multi-channel support and contextual/consultative guidance.
Evaluating the lowest-cost plan that covers all requested features identifies the minimum required plan.

Key Concept

AWS Support Plans
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Topics

AWS Support Plans

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