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Difficulty: MediumAWS Support Plans

A consulting firm is deploying a client's customer-facing application on AWS. The client requires a support plan that provides 24/7 technical support via phone and chat, and guarantees a response time of under one hour for production system down events. What is the minimum AWS Support plan that will satisfy these requirements?

  1. A
    Developer
  2. BusinessAnswer
  3. C
    Enterprise On-Ramp
  4. D
    Enterprise

Answer

The Business support plan is the minimum tier that satisfies the requirements.
The Business support plan is the lowest-cost tier that provides 24/7 access to Cloud Support Engineers via phone and chat, and guarantees a response time of under one hour for production system down events.

Step-by-Step Solution

1
Analyze the technical support channels and response time requirements.
The requirements specify 24/7 phone and chat technical support, and a response time of under one hour for production system down events.
This helps filter out support plans that do not meet the baseline features.
2
Evaluate the AWS Support plans against the requirements.
The Developer plan is eliminated as it only provides email support during business hours. The Business plan provides 24/7 phone/chat support and a 1-hour SLA for production system down events. The Enterprise On-Ramp and Enterprise plans also meet these requirements but are higher-tier and more costly options.
Identifying the capabilities of each plan allows selection of the plan that satisfies all requirements at the minimum cost.

Key Concept

AWS Support Plans
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Topics

AWS Support Plans

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