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Difficulty: MediumAWS Support Plans

A company is running multiple business-critical workloads on AWS. The management team wants to receive proactive reviews of their cloud operations and needs a Support Concierge to help manage billing and account inquiries. Additionally, they require access to Technical Account Managers (TAMs) to coordinate support issues, but they do not need a designated, dedicated TAM assigned solely to their account. What is the minimum AWS Support plan that meets these requirements?

  1. Enterprise On-RampAnswer
  2. B
    Enterprise
  3. C
    Business
  4. D
    Developer

Answer

Enterprise On-Ramp
The correct plan is Enterprise On-Ramp because it is the minimum support plan that includes proactive operational reviews, a Support Concierge for billing issues, and access to a shared pool of Technical Account Managers (TAMs) rather than a dedicated, single TAM.

Step-by-Step Solution

1
Identify the key support features requested: proactive operational reviews, a Support Concierge, and access to Technical Account Managers (TAMs).
These features rule out the Developer and Business support tiers, which do not offer TAM access or a Support Concierge.
Developer and Business plans only provide access to customer service, billing support, and technical support engineers, but not TAMs or a dedicated concierge.
2
Determine the minimum plan between the remaining options (Enterprise On-Ramp and Enterprise) based on the requirement of not needing a designated, dedicated TAM.
Enterprise On-Ramp offers access to a pool of TAMs (rather than a designated, dedicated TAM) along with Support Concierge and proactive reviews.
Enterprise On-Ramp is a lower-cost tier than Enterprise and satisfies all specified requirements without paying for a dedicated TAM.

Key Concept

AWS Support plans offer different levels of support, technical assistance, and account management. The Enterprise On-Ramp plan is the lowest tier that provides access to a pool of Technical Account Managers (TAMs) and a Support Concierge, whereas the Enterprise plan provides a designated (dedicated) TAM.
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Topics

AWS Support Plans

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