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Difficulty: MediumAWS Support Plans

A company wants to integrate its internal IT service management (ITSM) tool with AWS to programmatically open, track, and resolve support cases. Additionally, the team requires technical support for configuring common third-party operating systems and web servers running on Amazon EC2. Which is the minimum AWS Support plan that meets these requirements?

  1. A
    Developer
  2. B
    Enterprise On-Ramp
  3. BusinessAnswer
  4. D
    Enterprise

Answer

Business
The Business support plan is the minimum plan that provides access to the AWS Support API for programmatic case management and includes support for configuring common third-party software (such as operating systems and web servers). The Developer plan does not include these features, while the Enterprise and Enterprise On-Ramp plans are higher-tier plans and thus do not represent the minimum option.

Step-by-Step Solution

1
Analyze the technical requirements of the scenario.
The requirements are programmatic case management (requiring the AWS Support API) and support for configuring third-party software applications.
These specific features are not available on all AWS Support plans and require a minimum tier.
2
Evaluate the capabilities of the lowest-tier support plans.
The Basic and Developer plans do not support the AWS Support API or third-party software assistance.
Developer support only provides email access during business hours for a single primary contact and does not allow API access.
3
Identify the lowest-cost plan that supports all specified features.
The Business plan is the lowest tier that provides access to the AWS Support API and support for third-party software.
While Enterprise On-Ramp and Enterprise plans also offer these features, the Business plan is the most cost-effective and meets the 'minimum' requirement.

Key Concept

AWS Support plan features and tiers
Estimated Time:1m 0s
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Topics

AWS Support Plans

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