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Difficulty: EasyAWS Support Plans

An independent consultant is developing a prototype application in a test environment on AWS and decides to subscribe to the AWS Developer Support plan. Which two of the following features or resources are included in this plan?

  1. Business-hours access to Cloud Support Associates via web/email for a single primary contactAnswer
  2. General architectural guidance and technical support for non-production workloadsAnswer
  3. C
    Round-the-clock (24/7) support access via phone, chat, and email for all IAM users
  4. D
    Access to the full set of AWS Trusted Advisor checks to optimize all resources
  5. E
    A dedicated Technical Account Manager (TAM) to assist with proactive monitoring and cost optimization

Answer

The AWS Developer Support plan includes business-hours access to Cloud Support Associates via web/email for a single primary contact, and general architectural guidance and technical support for non-production workloads.
The AWS Developer Support plan is tailored for non-production workloads and early-stage testing. It offers business-hours email/web access to Cloud Support Associates for a single primary contact, and general architectural guidance to help design and test prototypes.

Step-by-Step Solution

1
Identify the target AWS Support plan and its primary audience.
The target plan is the Developer Support plan, which is designed for testing, development, and non-production environments.
This helps filter out enterprise-level or production-level features.
2
Evaluate each option against the capabilities of the Developer Support plan.
Identify that business-hours web/email support by a single contact and support for non-production workloads are features of the Developer tier, whereas 24/7 phone/chat support, full Trusted Advisor checks, and TAM support are restricted to higher tiers.
This selects the correct features and identifies the distractors.

Key Concept

AWS Support Plans Features and Limitations
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Topics

AWS Support Plans

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