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Difficulty: MediumAWS Support Plans

A university department is deploying a student registry portal on AWS. The department's technical staff requires 24/7 access to AWS support engineers via phone and chat to resolve immediate configuration issues. Additionally, they need architectural guidance tailored to their specific system design and use case. What is the minimum AWS Support plan that meets these requirements?

  1. A
    Developer
  2. BusinessAnswer
  3. C
    Basic
  4. D
    Enterprise On-Ramp

Answer

The Business support plan is the minimum plan that provides 24/7 access to phone and chat support along with use-case architectural guidance.
The Business support plan is the minimum tier that provides 24/7 access to Cloud Support Engineers via phone, email, and chat, as well as context-specific (use-case) architectural guidance.

Step-by-Step Solution

1
Analyze the customer requirements for support channels and architectural guidance.
The requirements are 24/7 phone and chat access, and use-case specific architectural guidance.
This establishes the minimum criteria for comparing the AWS Support plans.
2
Evaluate the Basic and Developer plans against these requirements.
The Basic plan has no technical support, and the Developer plan only provides business-hours email support with general guidance. Both fail the requirements.
Eliminating plans that do not meet the baseline technical support requirements.
3
Evaluate the Business and Enterprise On-Ramp plans to identify the minimum option.
The Business plan meets all requirements. The Enterprise On-Ramp plan also meets them but includes pooled TAM access and proactive reviews, representing a higher cost tier.
Identifying the most cost-effective (minimum) plan that meets the specified criteria.

Key Concept

AWS Support Plan Tiers and Features
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Topics

AWS Support Plans

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