Examkin

Question

Difficulty: MediumAWS Support Plans

A digital marketing agency plans to launch a high-profile media campaign on AWS. To ensure a smooth launch, the agency requires access to AWS Infrastructure Event Management (IEM) as a standard feature of their plan. They also need 24/7 phone and chat support with a response time of less than 30 minutes for critical system down events. While they require architectural guidance and support from a Technical Account Manager (TAM), they wish to minimize costs and do not need a designated TAM. Which AWS Support plan is the most cost-effective option that meets these requirements?

  1. A
    Developer
  2. B
    Business
  3. Enterprise On-RampAnswer
  4. D
    Enterprise

Answer

Enterprise On-Ramp
The Enterprise On-Ramp support plan is designed for companies that need enterprise-grade support features, including AWS Infrastructure Event Management (IEM) and a 30-minute response time for critical issues, but want to minimize costs by using a pool of Technical Account Managers (TAMs) rather than a designated TAM.

Step-by-Step Solution

1
Identify the required support features from the scenario.
The organization needs AWS Infrastructure Event Management (IEM) included, under 30-minute response times for critical issues, and access to a pool of Technical Account Managers (TAMs) rather than a designated TAM.
Filtering the available AWS Support plans based on these specific constraints ensures the minimum required tier is chosen.
2
Compare these requirements against the features of the AWS Support plans.
Only Enterprise On-Ramp and Enterprise include IEM and under 30-minute response times. Among these two, Enterprise On-Ramp offers a pool of TAMs (instead of a designated TAM) at a lower entry cost.
To find the most cost-effective plan that meets all requirements without paying for unneeded features like a dedicated TAM.

Key Concept

AWS Support Plan Tiers and Features
Estimated Time:1m 30s
Rate this question

Topics

AWS Support Plans

More questions from this topic