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Difficulty: MediumAWS Support Plans

A financial services company is migrating its core systems to AWS. The operations team requires proactive operational reviews and architectural guidance from Technical Account Managers (TAMs), and is open to using either a dedicated TAM or a pool of TAMs. Which of the following AWS Support plans meet this requirement by providing access to a TAM? (Select TWO.)

  1. Enterprise SupportAnswer
  2. Enterprise On-RampAnswer
  3. C
    Business Support
  4. D
    Developer Support
  5. E
    Basic Support

Answer

Enterprise Support and Enterprise On-Ramp are the two plans that provide access to Technical Account Managers (TAMs).
Enterprise Support and Enterprise On-Ramp both provide access to Technical Account Managers (TAMs). Enterprise Support provides a dedicated TAM, while Enterprise On-Ramp provides access to a shared pool of TAMs to coordinate proactive guidance and reviews.

Step-by-Step Solution

1
Identify the core requirements from the scenario.
The company requires proactive operational reviews and architectural guidance from a Technical Account Manager (TAM), accepting either a dedicated TAM or a pool of TAMs.
This requirement narrows down the eligible AWS Support plans to those that include TAM access.
2
Evaluate the support options for TAM availability.
Basic, Developer, and Business support plans do not include any access to a Technical Account Manager (TAM). Enterprise On-Ramp provides access to a pool of TAMs, and Enterprise Support provides a designated/dedicated TAM.
By filtering out plans without TAM access, we identify Enterprise Support and Enterprise On-Ramp as the correct selections.

Key Concept

AWS Support plans offer different levels of access to Technical Account Managers (TAMs). Only Enterprise and Enterprise On-Ramp plans include access to TAMs.
Estimated Time:1m 30s
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Topics

AWS Support Plans

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