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Difficulty: EasyAWS Support Plans

A company is reviewing the features available under the free AWS Basic Support plan. Which of the following resources or services are included in this plan at no additional cost? (Select TWO.)

  1. 24/7 access to customer service for billing and account inquiriesAnswer
  2. Access to the 7 core AWS Trusted Advisor checksAnswer
  3. C
    24/7 access to technical support via chat and phone
  4. D
    A designated Technical Account Manager (TAM) to coordinate support
  5. E
    Tailored architectural guidance for specific application workloads

Answer

The resources included in the AWS Basic Support plan at no additional cost are 24/7 access to customer service for billing and account inquiries, and access to the 7 core AWS Trusted Advisor checks.
The free AWS Basic Support plan provides 24/7 access to customer service for billing and account management, as well as access to the 7 core AWS Trusted Advisor checks. These features are standard for all AWS accounts without requiring a paid subscription.

Step-by-Step Solution

1
Identify the features of the AWS Basic Support plan.
The Basic plan is free and includes access to customer service for billing/account issues, support forums, documentation, the AWS Health Dashboard, and 7 core Trusted Advisor checks.
This establishes the baseline of what is free to all AWS users.
2
Evaluate each option against the identified features of the Basic plan.
Billing and account customer service (24/7) and core Trusted Advisor checks are free. Technical support, TAMs, and architectural guidance require paid support plans.
This isolates the correct options from the paid support plan features.

Key Concept

AWS Basic Support plan features
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Topics

AWS Support Plans

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