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Difficulty: MediumAWS Support Plans

A game development studio is testing multiplayer features in a non-production environment. The team requires access to AWS technical support for configuration assistance, with a response time of under 24 hours for general questions. They only require email support during business hours and do not need phone or chat support. Which of the following is the minimum AWS Support plan that meets these requirements?

  1. DeveloperAnswer
  2. B
    Basic
  3. C
    Business
  4. D
    Enterprise On-Ramp

Answer

Developer support plan
The Developer plan is the most cost-effective tier that offers technical support. It meets all of the studio's requirements by providing email access to support engineers during business hours, with a response SLA of under 24 hours for general guidance.

Step-by-Step Solution

1
Analyze the requirements: technical support for configuration assistance, email-only support during business hours, response time of under 24 hours for general questions, and a need for the minimum cost plan.
Identify that the Basic plan must be ruled out because it does not offer technical support cases.
Basic support is only for billing and account issues.
2
Compare the remaining tiers: Developer, Business, and Enterprise On-Ramp.
The Developer plan provides email support with a response time of under 24 hours for general guidance. Business and Enterprise On-Ramp provide 24/7 phone/chat support and faster response times but at a higher cost.
Since the studio only requires email support and under 24-hour response times, the Developer plan is the minimum viable support tier.

Key Concept

AWS Support Plans features and minimum requirements
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Topics

AWS Support Plans

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