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Difficulty: MediumAWS Support Plans

A company is evaluating AWS Support plans for its production environments. Which of the following features are included in the AWS Business support plan? (Select TWO.)

  1. 24/7 access to Cloud Support Engineers via phone, email, and chatAnswer
  2. A response time of less than 1 hour for production system down casesAnswer
  3. C
    A designated Technical Account Manager (TAM) assigned to the account
  4. D
    Complimentary access to the Support Concierge team for billing and account queries
  5. E
    Inclusive Infrastructure Event Management (IEM) at no additional charge

Answer

The AWS Business support plan features 24/7 customer service and technical support access via phone, email, and chat, along with a response time of less than 1 hour for production system down cases.
The AWS Business support plan provides 24/7 access to Cloud Support Engineers via phone, email, and chat for an unlimited number of cases. It also guarantees a response time of less than 1 hour for production system down cases.

Step-by-Step Solution

1
Evaluate the support channels available to subscribers of the AWS Business plan.
Subscribers receive 24/7 technical support access to Cloud Support Engineers through phone, email, and chat.
To identify the standard communication channels included in this tier.
2
Determine the response time service level agreements (SLAs) for production-level issues under the Business plan.
The Business support plan offers a response time of less than 1 hour when production systems go down.
To verify the speed of support resolution for business-critical events.
3
Filter out administrative and specialized architectural guidance features that belong to higher tiers.
A designated Technical Account Manager, the Support Concierge team, and inclusive Infrastructure Event Management are ruled out since they require either the Enterprise On-Ramp or Enterprise support plans.
To separate the cost-optimized features of the Business tier from the premium features of Enterprise tiers.

Key Concept

AWS Business Support Plan Features and Limits
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Topics

AWS Support Plans

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