Examkin

Question

Difficulty: MediumAWS Support Plans

A financial services company is planning to migrate its workloads to AWS. The company's management has decided to subscribe to the AWS Enterprise On-Ramp support plan to balance cost-efficiency with proactive architectural and operational guidance. Which two of the following features are included in the AWS Enterprise On-Ramp support plan?

  1. Access to a pool of Technical Account Managers (TAMs) who provide proactive operational guidance and coordinate support resources.Answer
  2. Technical support response times of less than 30 minutes for business-critical system down cases.Answer
  3. C
    A designated Technical Account Manager (TAM) assigned exclusively to the customer's account.
  4. D
    Technical support response times of less than 15 minutes for business-critical system down cases.
  5. E
    Access to 24/7 technical support via phone, email, and chat limited to a single primary contact.

Answer

The features included in the AWS Enterprise On-Ramp support plan are access to a pool of Technical Account Managers (TAMs) who provide proactive operational guidance and technical support response times of less than 30 minutes for business-critical system down cases.
The AWS Enterprise On-Ramp support plan bridges the gap between the Business and Enterprise tiers. It includes access to a pool of Technical Account Managers (TAMs) who provide proactive operational guidance and support resource coordination. Additionally, it offers a guaranteed response time of less than 30 minutes for business-critical system down cases.

Step-by-Step Solution

1
Identify the target support plan in the scenario.
The target plan is the AWS Enterprise On-Ramp support plan.
The company's requirements match the offerings of the Enterprise On-Ramp tier.
2
Analyze the Technical Account Manager (TAM) model for the Enterprise On-Ramp plan.
Enterprise On-Ramp provides access to a pool of TAMs, whereas the Enterprise plan provides a designated TAM.
This identifies the correct TAM resource model for this tier.
3
Determine the response time SLA for business-critical system down cases under Enterprise On-Ramp.
The response time SLA is less than 30 minutes.
This distinguishes it from the 15-minute response time under the Enterprise plan and the 1-hour response time under the Business plan.

Key Concept

AWS Support Plans Features
Rate this question

Topics

AWS Support Plans

More questions from this topic