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Difficulty: HardAWS Support Plans

A logistics company is running its fleet tracking system on AWS. The operations team needs 24/7 technical support with a guaranteed response time of less than 30 minutes for critical outages. Furthermore, the company requires a dedicated Technical Account Manager (TAM) to act as a primary point of contact for proactive architectural guidance and operational reviews. Which AWS Support plan is the minimum tier that meets these requirements?

  1. A
    Business
  2. B
    Enterprise On-Ramp
  3. EnterpriseAnswer
  4. D
    Developer

Answer

Enterprise Support
The Enterprise Support plan is the correct answer because it is the minimum tier that includes a dedicated Technical Account Manager (TAM). Although the Enterprise On-Ramp plan meets the response time requirement of less than 30 minutes, it only provides access to a pool of TAMs rather than a dedicated resource.

Step-by-Step Solution

1
Evaluate the 24/7 support and SLA response time requirements.
The Developer plan is eliminated as it only provides business hours email access, and the Business plan is eliminated because its fastest response SLA is 1 hour.
The system requires a response time of less than 30 minutes for critical events, which narrow the candidates to Enterprise On-Ramp (30 minutes) and Enterprise (15 minutes).
2
Evaluate the Technical Account Manager (TAM) requirement.
The requirement for a dedicated TAM eliminates the Enterprise On-Ramp plan.
Enterprise On-Ramp provides access to a shared pool of TAMs, whereas only the Enterprise support plan offers a designated, dedicated TAM.

Key Concept

Differences in Technical Account Manager (TAM) allocation and response SLAs between high-end AWS Support plans.
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Topics

AWS Support Plans

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