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Difficulty: EasyAWS Support Plans

A student is preparing for an AWS certification and wants to build a small personal project. The student requires the ability to open technical support cases for troubleshooting assistance, but only needs email communication during local business hours. Which AWS Support plan is the minimum tier that satisfies these requirements?

  1. A
    Basic
  2. DeveloperAnswer
  3. C
    Business
  4. D
    Enterprise On-Ramp

Answer

Developer
The Developer support plan is the most cost-effective and lowest tier that allows users to open technical support cases. It offers local business hours email-only access to support associates, which matches the student's requirements.

Step-by-Step Solution

1
Analyze the student's requirements: they need technical troubleshooting support (the ability to open technical support cases) and only need email access during local business hours.
Identify that the Basic plan is insufficient because it does not support technical cases.
Basic support only provides billing and account support.
2
Compare the remaining tiers (Developer, Business, Enterprise On-Ramp) to find the minimum one that meets the requirements.
The Developer plan offers business-hours email access to support associates for technical cases, which fits the requirement at the lowest tier.
The Business and Enterprise On-Ramp plans offer 24/7 phone/chat/email support and are more expensive, making them incorrect choices for the minimum requirement.

Key Concept

AWS Developer Support plan features and minimum technical support access
Estimated Time:45s
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Topics

AWS Support Plans

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