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Difficulty: HardAWS Support Plans

A financial services company is planning its migration to the AWS Cloud and is evaluating different support tiers. The company's compliance policy requires that they have access to Technical Account Management (TAM) services—either through a dedicated advisor or a shared pool of experts—to assist with operational reviews and architectural guidance. Which of the following AWS Support plans will satisfy this specific requirement? (Select TWO.)

  1. A
    Developer Support
  2. B
    Business Support
  3. Enterprise On-Ramp SupportAnswer
  4. Enterprise SupportAnswer
  5. E
    Basic Support

Answer

Enterprise Support and Enterprise On-Ramp Support satisfy the requirements because they are the only tiers that include Technical Account Management (TAM) access (either as a designated resource or via a pool).
Enterprise Support and Enterprise On-Ramp Support are the only AWS Support plans that provide access to Technical Account Managers (TAMs). Enterprise Support provides a designated TAM, while Enterprise On-Ramp Support provides access to a pool of TAMs. Both plans meet the requirement for architectural guidance and operational reviews coordinated by TAM resources.

Step-by-Step Solution

1
Identify the core requirement from the scenario.
The company requires access to Technical Account Management (TAM) services (either a dedicated TAM or a shared pool of TAMs) for architectural guidance and operational reviews.
This requirement narrows down the eligible AWS Support tiers.
2
Evaluate the support options for TAM availability.
Basic, Developer, and Business Support plans do not include any access to a Technical Account Manager (TAM). Enterprise On-Ramp Support provides access to a pool of TAMs, and Enterprise Support provides a designated TAM.
Comparing each plan's features against the TAM requirement helps select the correct tiers.
3
Select the two plans that meet the criteria.
Enterprise On-Ramp Support and Enterprise Support both satisfy the requirement.
Both plans match the need for TAM-level guidance (pooled and designated, respectively).

Key Concept

AWS Support Plans features and access to Technical Account Managers (TAMs).
Estimated Time:2m 0s
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Topics

AWS Support Plans

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