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Difficulty: MediumAWS Support Plans

An organization is migrating their non-production environments to AWS and has decided to subscribe to the Developer Support plan. Which of the following features or limitations are associated with the Developer Support plan? (Select two.)

  1. Technical support cases can only be opened by one primary contact.Answer
  2. Technical support is restricted to web-based email cases during local business hours.Answer
  3. C
    Subscribers receive 24/7 access to phone and chat support for all service issues.
  4. D
    A designated Technical Account Manager (TAM) is assigned to coordinate architectural reviews.
  5. E
    The response time for production system down events is guaranteed to be under one hour.

Answer

The Developer Support plan allows only a single primary contact to open technical cases and limits technical support to web-based email communication during local business hours.
The Developer Support plan is designed for testing and early development. It is limited to a single primary contact who can open web-based support cases, and technical support is only accessible via web/email during local business hours (9 AM to 6 PM).

Step-by-Step Solution

1
Analyze the requirements and limitations of the AWS Developer Support plan.
Identify that the Developer Support plan is designed for non-production environments, provides email-only support during local business hours, allows 1 primary contact to open cases, and has no phone/chat support or production-level SLAs.
This establishes the baseline capabilities of the Developer Support tier.
2
Compare the features of the Developer Support plan against the given options to find the correct attributes.
The option specifying only one primary contact and the option specifying web-based email during business hours are correct. The options regarding 24/7 phone/chat support, a designated Technical Account Manager, and a one-hour response time for production down cases are features of higher tiers (Business or Enterprise).
This isolates the correct options and eliminates the distractors.

Key Concept

AWS Support Plan Tiers and Features
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Topics

AWS Support Plans

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