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Difficulty: HardAWS Support Plans

An enterprise is planning to migrate its mission-critical core banking system to AWS. The company requires a support plan that offers the fastest possible response time (under 15 minutes) for business-critical outages, along with proactive operational reviews and a designated resource for technical and billing escalation. Which of the following benefits or resources will the company receive by choosing the minimum support plan that meets these requirements? (Select TWO.)

  1. A designated Technical Account Manager (TAM) who provides proactive operational reviews and serves as a dedicated technical advocate.Answer
  2. Access to the Support Concierge team, which consists of billing and account experts who assist with non-technical administrative inquiries.Answer
  3. C
    Access to a shared pool of Technical Account Managers (TAMs) to assist with day-to-day architectural queries.
  4. D
    24/7 access to Cloud Support Associates via phone, email, and chat for rapid technical case routing.
  5. E
    A guaranteed response time of less than 30 minutes for production-grade system down events.

Answer

The minimum support plan that meets a 15-minute response time for business-critical outages is the Enterprise Support plan. This plan includes a designated Technical Account Manager (TAM) and access to the Support Concierge team.
The correct options state that the plan includes a designated Technical Account Manager (TAM) and access to the Support Concierge team. The requirements in the scenario (response time under 15 minutes, designated resource) dictate the Enterprise Support plan. A designated TAM provides proactive operational reviews and serves as a dedicated technical advocate. The Support Concierge team consists of billing and account experts who assist with non-technical administrative queries.

Step-by-Step Solution

1
Analyze the business requirements to determine the minimum required support tier.
The requirement for a response time under 15 minutes for business-critical outages and a designated resource points exclusively to the Enterprise Support plan. (Enterprise On-Ramp guarantees 30 minutes, and Business guarantees under 1 hour for production system down).
Identifying the target support tier is necessary before selecting its specific features.
2
Identify the key benefits provided by the Enterprise Support plan that match the scenario.
The Enterprise Support plan provides a dedicated/designated Technical Account Manager (TAM) and access to the Support Concierge team.
This matches the requirements for proactive reviews and billing escalation resources.
3
Evaluate the options to select the two correct features of the Enterprise Support plan.
A designated TAM and the Support Concierge team are correct. Options featuring a pool of TAMs, Cloud Support Associates, and a 30-minute response time represent lower-tier features.
Selecting the two correct options completes the multi-select question requirements.

Key Concept

AWS Enterprise Support Plan Features
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Topics

AWS Support Plans

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