Examkin

Question

Difficulty: MediumAWS Support Plans

An organization is reviewing AWS Support plans to meet specific operational requirements. They need 24/7 access to Cloud Support Engineers via phone, email, and chat for technical support. In addition, the organization requires architectural guidance but does not want to pay for a dedicated Technical Account Manager (TAM). Which two AWS Support plans meet these requirements? (Select TWO.)

  1. A
    Developer Support
  2. Business SupportAnswer
  3. Enterprise On-Ramp SupportAnswer
  4. D
    Enterprise Support
  5. E
    Basic Support

Answer

Business Support and Enterprise On-Ramp Support are the plans that provide 24/7 phone, email, and chat access to Cloud Support Engineers without including a dedicated Technical Account Manager.
Business Support and Enterprise On-Ramp Support both provide 24/7 access to Cloud Support Engineers via phone, email, and chat. Neither plan includes a dedicated Technical Account Manager; Business Support offers no TAM services, while Enterprise On-Ramp Support provides access to a shared pool of TAMs rather than a dedicated resource.

Step-by-Step Solution

1
Analyze the technical support access requirement.
The requirement is 24/7 access to Cloud Support Engineers via phone, email, and chat. This rules out Basic Support (no technical support) and Developer Support (business-hours email only).
To identify which tiers offer the requested level of technical support.
2
Analyze the Technical Account Manager (TAM) requirement.
The requirement specifies no dedicated TAM. Enterprise Support includes a designated (dedicated) TAM, which rules it out. Business Support has no TAM, and Enterprise On-Ramp Support has access to a pool of TAMs (not dedicated).
To distinguish between the remaining support tiers (Business, Enterprise On-Ramp, and Enterprise) based on TAM availability.

Key Concept

AWS Support plans differ in their access to support channels (email, phone, chat), response times, and the presence of a Technical Account Manager (TAM).
Rate this question

Topics

AWS Support Plans

More questions from this topic