Examkin

Question

Difficulty: EasyAWS Support Plans

A media streaming service is migrating its core platform to AWS. The operations team requires round-the-clock (24/7) technical support via phone, email, and chat to resolve urgent system issues. What is the minimum AWS Support plan that satisfies these requirements?

  1. A
    Basic Support
  2. B
    Developer Support
  3. Business SupportAnswer
  4. D
    Enterprise Support

Answer

Business Support
The Business Support plan is the minimum tier that provides 24/7 technical support via phone, email, and chat with Cloud Support Engineers. This fits the operations team's requirement for round-the-clock support across multiple communication channels.

Step-by-Step Solution

1
Analyze the technical support requirement
The scenario requires 24/7 access to technical support via phone, email, and chat.
This helps filter out plans that only offer business-hours email support or no technical support.
2
Determine the minimum plan matching the channel and availability needs
Basic Support offers no technical support. Developer Support offers only email during business hours. Business Support provides 24/7 access to phone, email, and chat. Enterprise Support also provides this but at a higher cost tier.
By comparing the support channels and availability of each tier, Business Support is identified as the entry-level plan that fulfills all requirements.

Key Concept

AWS Support plans differ in their technical support availability, contact channels, and response times. The Business Support plan is the entry level for 24/7 phone, email, and chat support with cloud support engineers.
Estimated Time:45s
Rate this question

Topics

AWS Support Plans

More questions from this topic