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Difficulty: MediumAWS Support Plans

A small development team is setting up their AWS environment. They require a support plan that allows any of their five team members to independently open technical support cases with AWS. What is the minimum AWS Support plan that meets this requirement?

  1. A
    Developer Support plan
  2. Business Support planAnswer
  3. C
    Enterprise On-Ramp Support plan
  4. D
    Basic Support plan

Answer

The Business Support plan is the minimum tier that allows multiple team members (unlimited contacts) to independently open technical support cases.
The correct answer is the Business Support plan. The Business Support plan is the lowest-priced tier that offers unlimited contacts (authorized IAM users) the ability to open technical support cases. In contrast, the Developer Support plan is limited to a single primary contact, and the Basic plan does not allow any technical support cases to be opened.

Step-by-Step Solution

1
Identify the core requirement of the development team.
The team needs a support plan that allows five distinct team members to independently open technical support cases.
This establishes the need for a plan that supports multiple or unlimited contacts.
2
Evaluate the capabilities of each AWS Support plan tier starting from the lowest tier.
The Basic plan has no technical support. The Developer plan allows only one primary contact to open cases. The Business plan allows unlimited contacts to open cases.
By analyzing the tiers in ascending order of cost and features, the minimum plan that satisfies the multiple contacts requirement is identified.

Key Concept

AWS Support plan tiers and contact limits
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Topics

AWS Support Plans

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