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Difficulty: MediumEinstein Activity Capture and Sync Configurations

A system administrator needs to grant Einstein Activity Capture (EAC) features to a newly formed sales team so their Google Workspace emails and calendar events automatically sync with Salesforce. The administrator attempts to configure EAC access directly on the sales team's user profiles, but discovers that EAC sync settings and user provisioning cannot be assigned at the profile level. What is the correct administrative approach to provision Einstein Activity Capture access for these specific sales representatives?

  1. Assign the Standard Einstein Activity Capture permission set to the designated sales representatives.Answer
  2. B
    Create a new custom user profile with Einstein Activity Capture permissions enabled and assign it to the sales representatives.
  3. C
    Update Organization-Wide Defaults (OWD) for Activity objects from Private to Public Read/Write.
  4. D
    Enable Chatter Feed Tracking on Task and Event standard objects for the sales user profile.

Answer

Assign the Standard Einstein Activity Capture permission set to the designated sales representatives.
The correct answer correctly identifies that Einstein Activity Capture access and sync configurations are managed by assigning the Standard Einstein Activity Capture permission set (or custom EAC permission sets) to users. User profiles do not contain settings for activating EAC sync functionality.

Step-by-Step Solution

1
Identify the administrative requirement for feature provisioning.
Determine that specific users need access to Einstein Activity Capture (EAC) sync functionality.
EAC functionality is licensed and assigned to individual users or user subsets.
2
Evaluate the mechanism for granting EAC privileges in Salesforce.
Confirm that permission sets (such as the Standard Einstein Activity Capture permission set) control user inclusion in EAC configurations.
Profiles manage baseline credentials and layout assignments, whereas additive feature licenses and sync configurations are managed through permission sets.
3
Assign the appropriate permission set to the target sales reps.
The sales reps gain access to EAC sync settings and activity capture functionality.
Assigning the permission set activates user licensing and includes them in active EAC configuration rules.

Key Concept

Einstein Activity Capture User Provisioning via Permission Sets
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Topics

Einstein Activity Capture and Sync Configurations

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