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Difficulty: EasyUser Activation, Deactivation, and Freezing

A System Administrator at a renewable energy company must immediately block login access for a customer support representative who is currently selected as the default record owner in an active Lead Assignment Rule. Which two statements describe the correct administrative approach for handling this user account? (Select 2 answers)

  1. Freeze the user account immediately to block login access without altering active system process references.Answer
  2. B
    Deactivate the user account immediately, which automatically clears references in active assignment rules.
  3. Reassign or replace the user reference in the Lead Assignment Rule before attempting account deactivation.Answer
  4. D
    Freeze the user account to immediately release the user license so it can be assigned to a replacement employee.

Answer

Freezing the user account allows an administrator to immediately prevent login without disrupting system automation, while replacing the user reference in the Lead Assignment Rule is required before deactivating the user to release the license.
Freezing a user account immediately blocks access while allowing administrators time to update active system references. Removing or updating the user's reference in the Lead Assignment Rule allows the user to be safely deactivated afterward to release the user license.

Step-by-Step Solution

1
Evaluate immediate access restriction requirements
Freezing the account immediately prevents login access while keeping current record ownership settings intact.
Freezing is used when a user cannot be deactivated right away due to references in active automation or hierarchy fields.
2
Resolve process dependencies prior to deactivation
Update the Lead Assignment Rule to reference a different active user as the default owner.
Deactivating a user directly referenced in active automated processes causes execution errors.
3
Deactivate the account to reclaim the license
Once all dependencies are reassigned, deactivating the account safely frees up the user license.
Deactivation frees the user license for reassignment, whereas freezing retains the license.

Key Concept

User Freezing vs. User Deactivation in Salesforce Administration
Estimated Time:1m 0s
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Topics

User Activation, Deactivation, and Freezing

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