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Difficulty: MediumUser Activation, Deactivation, and Freezing

A Salesforce Administrator needs to immediately suspend login access for a system manager who is taking a temporary leave of absence. The user is currently assigned as the Default Lead Owner in Lead Settings and is designated as the running user for several scheduled Apex jobs. The administrator must ensure that automated background processes continue to execute without disruption during the absence. Which action should the administrator take to meet these requirements?

  1. Freeze the user account from the User detail page.Answer
  2. B
    Deactivate the user account directly from the User detail page.
  3. C
    Expire the user's password and clear all assigned permission sets.
  4. D
    Change the user's Profile to a read-only profile with restricted Login Hours.

Answer

Freeze the user account from the User detail page.
Freezing a user account prevents the user from logging into Salesforce while keeping the user account active for system processes. This allows background jobs and default lead routing to continue functioning normally without requiring re-configuration.

Step-by-Step Solution

1
Analyze the operational requirements and system dependencies.
Login access must be suspended immediately, but the user is tied to system functionality (Default Lead Owner, scheduled Apex running user).
Deactivating a user with active system references leads to validation errors or process disruptions.
2
Determine the appropriate Salesforce administrative tool for temporary restriction with active dependencies.
Freezing the user account stops the user from logging in while preserving record assignments, license allocations, and automated background jobs.
Freezing is designed specifically for cases where a user cannot be immediately deactivated due to system dependencies.

Key Concept

Freezing vs. Deactivating Users in Salesforce
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Topics

User Activation, Deactivation, and Freezing

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