A System Administrator needs to immediately restrict access for a departing System Integrator who is currently configured as the default owner for Web-to-Lead records, the running user for several scheduled Apex jobs, and selected as the manager in custom hierarchy fields. The administrator must prevent login immediately without disrupting ongoing system automation or record routing. Which two administrative actions and behaviors correctly address this requirement? (Select 2 answers)
- Freeze the user account immediately to block system login while allowing scheduled jobs and automated routing processes assigned to the user to continue operating.Answer
- Reassign system automation roles and default record ownership prior to deactivating the user account to permanently release the user license.Answer
- CFreeze the user account to immediately release the assigned user license so it can be reallocated to a new team member.
- DDeactivate the user account immediately, which automatically updates all custom hierarchy references and transfers open lead records to the user's manager.
Answer
The administrator should freeze the user account immediately to block login access while preserving background operations, and reassign automation references before deactivating the user to release the user license.
Freezing a user account is designed for situations where access must be immediately revoked but the account cannot be deactivated right away due to dependencies like scheduled jobs, default lead ownership, or hierarchy fields. Deactivating the user is the proper step to free up the license once those dependencies have been safely reassigned.
Step-by-Step Solution
Key Concept
User Freezing vs. User Deactivation in Salesforce Administration