A Salesforce Administrator at an environmental consultancy needs to immediately suspend access for a departing Field Analyst. When trying to deactivate the user record, the administrator receives a system error because the user is currently assigned as the Default Web-to-Lead Creator and is selected in a custom hierarchy field. Which two administrative actions should the administrator take to immediately revoke login access and resolve the issue? (Select 2 options.)
- Freeze the user account from the user detail page to immediately prevent the analyst from logging in.Answer
- Reassign the system dependencies to another active user before unchecking the Active checkbox on the analyst's user record.Answer
- CDelete the user record permanently from Salesforce Setup to remove all associated hierarchy dependencies and configuration settings.
- DChange the user's profile to a Read Only profile so that all background system processes automatically reassign to the System Administrator.
Answer
The administrator should freeze the user account immediately to block login access, and reassign all system dependencies to another active user before completing the deactivation.
Freezing a user account immediately blocks authentication when deactivation is prevented by active system dependencies. Reassigning those dependencies allows the user account to be successfully deactivated afterward, releasing the license.
Step-by-Step Solution
Key Concept
User Freezing vs. User Deactivation
Estimated Time:1m 30s