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Difficulty: EasyUser Activation, Deactivation, and Freezing

A Salesforce administrator is reviewing user maintenance procedures for a company's sales team. Which two statements accurately describe the differences between freezing a user account and deactivating a user account? (Select 2 answers)

  1. Freezing a user account prevents the user from logging in but keeps their user license allocated.Answer
  2. Deactivating a user account prevents the user from logging in and frees up their user license for reallocation.Answer
  3. C
    Freezing a user account immediately frees up their user license so it can be assigned to a new employee.
  4. D
    Deactivating a user account permanently deletes the user record from the Salesforce database.

Answer

Freezing a user account prevents login while keeping the user license allocated, whereas deactivating a user account prevents login and frees up the license for reallocation.
Freezing a user account blocks login access without releasing the license, which is useful when a user is involved in customization dependencies (such as default workflow users). Deactivating a user revokes access and releases their license for reassignment.

Step-by-Step Solution

1
Evaluate the impact of freezing a user account on system access and licensing.
Freezing blocks login access immediately but continues to consume a user license.
Freezing is used when a user cannot be deactivated immediately due to system dependencies, but access must be revoked right away.
2
Evaluate the impact of deactivating a user account on system access and licensing.
Deactivating blocks login access and releases the associated user license.
Deactivation allows the administrator to reuse the license for another user while preserving the user record and history.

Key Concept

Distinction between freezing and deactivating user accounts in Salesforce administration
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Topics

User Activation, Deactivation, and Freezing

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