Match each Einstein Activity Capture (EAC) sync direction configuration setting to its corresponding data flow behavior.
- Both waysEvent changes originating in either Salesforce or the connected calendar server automatically update both systems.
- Salesforce to ExchangeEvents created or updated in Salesforce push to the connected calendar, but external calendar edits are not imported.
- Exchange to SalesforceEvents created or updated in the connected calendar import into Salesforce, but Salesforce calendar edits are not pushed.
- Don't syncEvent data is captured only on the originating platform and no automated synchronization occurs between systems.
Answer
Einstein Activity Capture sync directions control data movement: 'Both ways' provides bidirectional synchronization, 'Salesforce to Exchange' pushes changes outward from Salesforce, 'Exchange to Salesforce' imports changes inward into Salesforce, and 'Don't sync' disables event synchronization between systems.
Each Einstein Activity Capture sync setting directly dictates the flow of data between Salesforce and connected email/calendar servers. 'Both ways' maintains parity in both applications, 'Salesforce to Exchange' propagates changes outward only, 'Exchange to Salesforce' imports external updates inward only, and 'Don't sync' halts background event synchronization.
Step-by-Step Solution
Key Concept
Einstein Activity Capture Sync Directions