Examkin

Question

Difficulty: EasyUser Activation, Deactivation, and Freezing

A Salesforce administrator at a software firm attempts to deactivate a user record for a departing employee. However, deactivation fails because the user is specified in a custom hierarchy field used by an active approval process. The administrator must immediately prevent this employee from logging into the organization while reconfiguring the approval workflow.

Which action should the administrator take to fulfill this immediate requirement?

  1. Freeze the user account.Answer
  2. B
    Delete the user account from Salesforce Setup.
  3. C
    Deactivate the user profile assigned to the employee.
  4. D
    Change the user license to Chatter Free to revoke system access.

Answer

The administrator should freeze the user account.
Freezing a user account is the designated feature to temporarily or immediately prevent a user from logging into Salesforce when the user cannot be deactivated right away due to dependencies like approval processes, workflow rules, or apex scripts.

Step-by-Step Solution

1
Identify the administrative constraint preventing account deactivation.
Deactivation is blocked because the user is referenced in a custom hierarchy field tied to an active approval process.
Salesforce prevents direct deactivation when a user is tied to specific active system components such as custom hierarchy fields or default workflow owners.
2
Select the appropriate alternative mechanism to immediately block login access.
Freezing the user account prevents login access immediately.
Freezing temporarily stops a user from logging in while preserving their license and allowing administrators time to update system references before performing full deactivation.

Key Concept

Freezing versus Deactivating Users in Salesforce
Estimated Time:45s
Rate this question

Topics

User Activation, Deactivation, and Freezing

More questions from this topic