A renewable energy company needs to immediately block system access for a lead solar consultant who has been placed on administrative leave. When the System Administrator attempts to deactivate the user account, Salesforce prevents the deactivation because the consultant is currently configured as the Default Workflow User in Process Automation Settings. The administrator must immediately stop the consultant from logging into Salesforce while taking time to reassign the workflow responsibilities to another team member. Which action should the administrator take to meet these requirements?
- Freeze the user account immediately, reassign the Default Workflow User setting to a different active user, and then deactivate the user account.Answer
- BDeactivate the user account immediately, as Salesforce automatically updates the Default Workflow User to the System Administrator upon deactivation.
- CChange the user's profile to a read-only profile and reset their password, which automatically converts the user account to a deactivated state.
- DDelete the user record from Setup, which automatically clears all custom workflow references and frees the assigned license.
Answer
Freeze the user account immediately, reassign the Default Workflow User setting to a different active user, and then deactivate the user account.
Freezing a user account temporarily blocks the user from logging in immediately without altering license usage or breaking system dependencies (such as being assigned as the Default Workflow User). Once the administrator updates Process Automation Settings to point to another active user, the consultant's account can be safely deactivated.
Step-by-Step Solution
Key Concept
Freezing vs. Deactivating Users in Salesforce