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Difficulty: MediumUser Activation, Deactivation, and Freezing

An administrator at a luxury retail brand needs to immediately block system login access for a departing inventory manager. However, the administrator is unable to deactivate the user record because the account is currently designated as the Default Workflow User in Process Automation Settings. Which action should the administrator take to resolve this issue while maintaining system security?

  1. Freeze the user account to immediately block login access, reassign the Default Workflow User setting to an active user, and then deactivate the user account.Answer
  2. B
    Change the user's profile to a Read-Only profile to automatically bypass the Default Workflow User restriction and complete the deactivation.
  3. C
    Delete the user record from the organization to instantly remove login access and clear associated workflow dependencies.
  4. D
    Expire the user's password and clear their assigned login IP ranges to freeze the account and automatically return the license to the available pool.

Answer

Freeze the user account to immediately block login access, reassign the Default Workflow User setting to an active user, and then deactivate the user account.
Freezing a user immediately prevents system login access even when the account cannot be deactivated due to system dependencies such as being designated as the Default Workflow User. After securing access by freezing the account, the administrator can update the Process Automation Settings to point to an active user and subsequently deactivate the user to release the license.

Step-by-Step Solution

1
Freeze the user account from the User Detail page.
User login access is suspended immediately without causing workflow rule errors.
Freezing allows an administrator to block access right away even when administrative dependencies prevent immediate deactivation.
2
Navigate to Process Automation Settings and update the Default Workflow User to another active user.
The system dependency linked to the user account is removed.
Salesforce requires an active user to be designated for default workflow execution.
3
Deactivate the user account.
The user account is permanently disabled and the user license is released back to the organization.
Once dependencies are reassigned, deactivation can be completed to free up the license.

Key Concept

User Freezing vs. User Deactivation
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Topics

User Activation, Deactivation, and Freezing

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