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Difficulty: MediumEinstein Activity Capture and Sync Configurations

An administrator at a financial services firm is configuring Einstein Activity Capture (EAC) for a team of advisors using Google Workspace. Executive leadership requires events created in Google Calendar to automatically stream into Salesforce and link to related accounts, but events created directly within Salesforce must never sync back to the advisors' Google Calendars. Furthermore, the administrator needs to grant the advisors access to EAC capabilities. Which combination of administrative actions fulfills these requirements?

  1. Configure the Event Sync direction as Google to Salesforce in the EAC configuration settings and assign the Standard Einstein Activity Capture permission set to the advisors.Answer
  2. B
    Configure the Event Sync direction as Both ways in the EAC configuration settings and enable Einstein Activity Capture directly within the advisors' Profile permissions.
  3. C
    Configure the Event Sync direction as Salesforce to Google in the EAC configuration settings and assign the Standard Einstein Activity Capture permission set to the advisors.
  4. D
    Configure the Event Sync direction as Google to Salesforce in the EAC configuration settings and create a custom Profile with EAC system permissions enabled.

Answer

Configure the Event Sync direction as Google to Salesforce in the EAC configuration settings and assign the Standard Einstein Activity Capture permission set to the advisors.
To satisfy the requirement where external calendar events flow into Salesforce without pushing internal Salesforce events back to the external calendar, the administrator must choose the 'Google to Salesforce' sync direction. In addition, feature access for Einstein Activity Capture is managed by granting permission sets to individual users rather than altering core profiles.

Step-by-Step Solution

1
Analyze sync direction requirement
Events from Google Calendar must sync to Salesforce, but Salesforce events must not sync to Google Calendar. This dictates a one-way 'Google to Salesforce' event sync direction.
Choosing 'Both ways' or 'Salesforce to Google' would violate the business constraint of keeping Salesforce-created events out of Google Calendar.
2
Determine user access management approach
Assign the Standard Einstein Activity Capture permission set (or a custom permission set containing the permission) to the target users.
EAC features and licenses are assigned via permission sets, following the principle of additive access management rather than profile modifications.

Key Concept

Einstein Activity Capture Sync Directions and Access Provisioning
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Topics

Einstein Activity Capture and Sync Configurations

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