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Difficulty: MediumUser Activation, Deactivation, and Freezing

A system administrator at an enterprise analytics company needs to immediately revoke Salesforce login access for an integration specialist who was abruptly reassigned. When trying to deactivate the account, the system prevents deactivation because the user is assigned as a custom hierarchy user in active multi-step approval processes. Which action should the administrator perform to immediately restrict system access without interrupting active approvals?

  1. Freeze the user account to prevent login immediately while keeping the user record active until approval dependencies are updated.Answer
  2. B
    Delete the user record from Salesforce to immediately revoke access and free up the user license.
  3. C
    Change the user's profile to Minimum Access - Salesforce to strip all permissions and release the user license.
  4. D
    Deactivate the user account by force after removing the user from the role hierarchy.

Answer

Freeze the user account to prevent login immediately while keeping the user record active until approval dependencies are updated.
Freezing a user account is the appropriate solution when login access must be suspended immediately, but deactivation cannot be completed because the user is referenced in system processes such as custom hierarchy fields or default workflow settings.

Step-by-Step Solution

1
Identify the administrative requirement and system blockage.
Login access must be revoked immediately, but direct user deactivation is blocked by active system dependencies (custom hierarchy field reference).
Deactivating a user who is referenced in ongoing system processes or hierarchy fields is prevented by Salesforce to maintain data integrity.
2
Evaluate the difference between freezing and deactivating a user.
Freezing stops the user from logging in immediately without unlinking dependencies or freeing the user license.
Freezing is designed specifically for scenarios where deactivation cannot occur immediately due to configuration dependencies.

Key Concept

Freezing vs. Deactivating Users
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Topics

User Activation, Deactivation, and Freezing

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